We would like to thank the entire agency and specially our agent Mark Pfizenmayer for the way they took care and handled our water damage claim in our Event Center ,while we where on vacation in Florida. Mark was on site in 20 minutes after our first call . He immediately called Shambaugh cleaning and restoration and assured us he would assist our management team thru the whole process . The claim adjuster was onsite in 48 hrs. Mark delegated and kept us to date to thru the whole process and we