Dealing With a Homeowners Insurance Claim

If you’ve had a fire, water damage or another unfortunate event in your home, don’t fret. We have all the information that you need to get your claim underway so you can get your life back to normal.

When you have a homeowners insurance claim, your actions can make all the difference. Here’s how to maneuver through the claims process with ease:

• If you were away from your home when the incident occurred, exercise caution when entering your property. If your property has sustained major damage, contact your local government officials to determine how you should proceed.
• Report downed power lines to the utility company, and keep your electricity off if there is standing water in your home.
• If it appears as though it is not safe to be at your home, leave.
• Contact us to report how, when and where the damage occurred. Make a note of the claim handler’s name, telephone number and identification number when you call.
• Protect your home from further damage without putting yourself in danger. This may include boarding up windows and salvaging possessions that did not sustain much damage. Your claim handler can advise you on how to do so safely
• Prepare a list of damaged or lost items from your home.
• Keep damaged items in your home until the claim handler has come for an inspection. Also, consider documenting the damage with pictures or video.
• Provide receipts for damaged items if you saved them.
• If you need to temporarily relocate, save all your receipts for additional expenses. Your policy may cover you for additional living expenses during this time.
• Once you’ve reported your claim, the claim handler will send you some documents to complete within a specific period of time. Contact us if you have any questions, and return these forms promptly.
• Contact your mortgage lender to notify them of your loss and to discuss potential contractor bids. Your lender may want to inspect a contractor’s job before making a final payment.

Let us help you throughout the process—contact us if you have questions or concerns. If you have not reviewed your homeowners insurance policy lately, please do so soon. It’s better to review your coverage before you need it. 

Click here to read more about homeowners insurance coverage. 

Every year, storms are responsible for knocking over or breaking off limbs of numerous trees. Unfortunately, sometimes, a limb or tree falls on our house or other property. Cleaning up the damage from a storm can be a difficult task, both physically and emotionally. And things can become especially tense when you discover that it’s your neighbor’s tree that damaged your house.

To make matters worse, many homeowners are surprised to discover that if a neighbor’s tree falls on their house, it’s usually their own homeowners policy—not their neighbor’s—that will cover the cost of the damages. What follows are general guidelines for who pays what in various situations. However, you should also check your homeowners policy for coverages and exclusions. (Click here to learn more about homeowners insurance policies)

Your Property, Your Policy

Generally speaking, if your property is damaged, you are responsible for the damages. It doesn’t matter if the tree or limb came from your property, your neighbor’s property or even municipal property. Keep in mind that a windstorm isn’t anyone’s fault; it’s an act of nature. If a tree does damage your property during a windstorm, your policy will cover the damages. After all, that’s why you purchased a homeowners policy. To protect yourself against unforeseen losses like a tree damaging your house.

Their Property, Their Policy

It might seem unfair that if it’s your neighbor’s tree that damages your home, you should have to pay. Fortunately for you, that standard applies both ways. If a storm rolls through and your tree falls and damages your neighbor’s house, his or her insurance is going to cover the damages.

Negligence and Liability

So far, these scenarios have been fairly straightforward. But what happens when it wasn’t a storm that made the tree fall? Instead, your neighbor’s tree was hollowed out from years of disease, and he’d neglected to do anything about it. In fact, it was so diseased that you expressed your concern to your neighbor that it might topple over and damage your property. Unfortunately, one day, that’s exactly what happens. What then?

Your insurance carrier is still going to be the one paying your claim. However, if you can prove your neighbor knew that the tree was diseased and that he or she neglected to fix it your insurance carrier would probably attempt to collect from your neighbor’s insurance. If your carrier is successful, you could be reimbursed for your deductible.

Remember, though, this rule also applies the other way. If you have diseased or damaged trees on your property and they damage your neighbor’s house, he or she can try to prove your negligence. Your property is your responsibility. So it’s best to inspect your trees every year for signs of disease or damage. If you’re not sure what you’re looking for, consider having a professional arborist examine your trees.

Other Structures

If the tree doesn’t damage your house but instead damages your fence, are you still covered? Generally, you are. Most homeowners policies distinguish between two different kinds of structures on your property. The “dwelling” refers to your house and any attached structures (like an attached garage), as well as any fixtures attached to the house. “Other structures,” including detached garages, sheds, fences or gazebos, are also insured, but typically only for 10 percent of the coverage on your dwelling.

Vehicles

If, in the aftermath of a storm, you discover that a tree has fallen on your car, your homeowners policy doesn’t apply. Instead, you’ll be looking at your auto policy. If you have comprehensive coverage on your vehicle, your auto insurance carrier will pay for the damages, after you pay your deductible. The same rule would apply to a guest’s car. Hopefully, he or she took out comprehensive coverage, too.(Click here to learn about auto insurance)

Removal and Cleanup

What if the tree fell but didn’t hit anything? Would you be covered for removal costs? If the fallen tree blocks a path to your front door or driveway, then many homeowners policies would pay for removal. Generally, the maximum coverage is around $500. If the tree simply falls in the middle of your yard, your policy likely wouldn’t cover it. Unless the fallen tree damaged insured property, there is no loss to file a claim for.

Replacement

Replacing the trees themselves can be more complicated. Trees that have fallen due to wind damage may or may not be covered, so it’s best to check with your broker. Most policies offer limited coverage for trees that have fallen due to fire, lightning, explosion, theft, vandalism, malicious mischief or aircraft. Amounts and exclusions will vary. It’s important to read your policy and check with your broker if you have any questions.

Making Sure You’re Covered

Hopefully, your trees grow and endure. In the event that they fall, it’s important to know that you’re covered. Contact our office today to make sure that you have sufficient coverage for whatever might blow your way.

Home is where the heart is…it’s also where your family, prized possessions and most fond memories are. Home is also the same place that has the greatest risk of fire. Nearly 80% of fire deaths in the US each year occur in the home. Are you taking steps to keep your home and family safe? We have some tips for fire safety and prevention to share with you. 

Fire Safety

• Check all electrical appliances, cords and outlets. makes sure they are all in working condition, without loose or frayed cords or plugs.
• Use caution with portable heaters. Never place one where a child or pet could accidentally knock it over, and keep it at least 3 feet away from flammable objects.
• Be careful in the kitchen. Cooking is the leading cause of home fires. Always practice safe cooking habits, such as turning pot handles to avoid being knocked over, and supervising children while cooking.
• Check the fireplace. It should be kept clean and covered with a screen to keep sparks contained. Burn only wood in a home fireplace and never leave a fire burning unattended.
• Beware of cigarettes. They are the number one cause of fire deaths in the US. Most are started when ashes or butts fall into couches or chairs, so use caution if you smoke in your home.
• Use candles safely. Keep them out of the reach of children, away from curtains and furniture, and extinguish them before you leave the room. Do not allow children to use candles when unsupervised by an adult.
• Be aware of holiday dangers. If you use a cut Christmas tree, be sure to keep it watered daily, and inspect all lights yearly for worn or frayed cords.

Fire Prevention

• Install smoke alarms on every level of your home.
• Use the smoke alarm’s test button to check it every month and replace the batteries at least once a year.
• Replace smoke alarms every 10 years.
• Plan escape routes by determining at least two ways to escape from every room.
• Caution everyone to stay low to the floor while escaping and never open doors that are hot.
• Select a safe location outside your home where everyone should meet, and practice your escape plan at least twice a year so everyone knows it well.

Do you need to discuss homeowners insurance with one of our agents? Click here to learn more or Click here to contact us.

Share these fire safety and prevention tips with everyone you care about, you can never be too careful!
Your friends at Rinehart-Walters-Danner Insurance.